Privacy Policy

1Who we are

The INCCM App (the "App") is the official mobile app of the INC Children's Museum ("INCCM", "we", "us" or "our"), the children's museum inside the INC Museum in Quezon City, Philippines. The App offers child-safe, values-centered content for children and families, museum visit booking, and a way to chat with Museum Support.

UXI Information Technology Solutions develops the App and publishes it on app stores on behalf of the INC Children's Museum.

This policy explains what information the App collects, how we use it, and the choices and rights you have. It applies only to the App. The INC Museum website has its own privacy policy. We handle personal information in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules.

2Information we collect

You can browse the App's content without signing in or telling us who you are. The App collects personal information only when you use one of the two features that need it: Booking and Chat.

About the device identifier

For Chat, the App uses an identifier that your device's operating system provides to apps (the Android ID on Android, or the identifier for vendor on iOS). We use it only to keep your Chat conversation together. It is not an advertising identifier, and we don't use it to track you across other apps or websites.

What we don't collect

• We don't require an account, sign-in or password.
• We don't access your location, camera, microphone, photos, files or contacts.
• We don't use advertising, advertising identifiers, or analytics or tracking tools.
• We don't collect payment or financial information. The App doesn't take payments.

3How we use information

We use the information described above to:

• receive and manage your booking requests, give you your booking reference and QR code, and admit your group on the day of your visit;
• contact you about your booking, for example if a schedule changes;
• answer your Chat messages and keep a record of your conversation with Museum Support;
• deliver the App's content and daily updates;
• keep the App and our servers secure and working, and prevent misuse;
• comply with our legal obligations.

We process this information because you ask us to (when you book or send a message), because you consent to it, because we have a legitimate interest in keeping the App secure, or because the law requires us to. We don't use your information for advertising, and we don't use it to build profiles of you or your child.

4Information on your device

The App doesn't save your name, email address, mobile number or messages on your device. The details you enter in Chat are kept in the App's memory so you don't have to type them again while the App is open, and they are cleared when the App closes.

After you book, the App shows your booking reference and QR code. The App doesn't save them, so please keep a copy (for example, a screenshot) to show at the museum.

5How we share information

We do not sell, rent or trade your personal information. We share it only:

• With museum staff: authorized INC Museum and INC Children's Museum personnel who handle bookings, visits and support.
• With service providers: companies that host our servers or help us run the App. They may use your information only on our instructions and must keep it confidential and secure.
• When required by law: to comply with a law, regulation, court order or other legal process, or to protect the rights, property or safety of our visitors, our staff or the public.

6Third-party content and links

YouTube. Some content in the App includes YouTube videos. To show a video's preview image, the App loads it from YouTube's servers, so YouTube (Google) receives your device's IP address and standard request details. When you tap a video, it opens in the YouTube app or your browser, where Google's Privacy Policy applies.

Other links. Links in the App to INC multimedia platforms and other websites open in other apps or your web browser. We aren't responsible for the privacy practices of those services, so please read their privacy policies.

App stores. Google Play and the Apple App Store deliver the App and its updates. They may collect information under their own privacy policies, such as crash reports that you choose to share with developers.

7Children's privacy

The App is made for children and their families. Children can explore the App's content without giving any personal information, and the App shows no advertising.

Booking and Chat ask for contact details and are meant for parents, guardians and other adults. We don't knowingly collect personal information directly from children. If you are under 18, please use Booking or Chat only with the permission and supervision of a parent or guardian, who is responsible for the information provided.

If you are a parent or guardian and believe your child has given us personal information, please contact us and we will delete it.

8Security

We use reasonable organizational, physical and technical measures to protect personal information from loss, misuse and unauthorized access, and we limit access to the people who need it to handle bookings and support. No method of sending or storing information over the internet is completely secure, however, so we can't guarantee absolute security.

Please don't send sensitive information through Chat, such as passwords, government ID numbers or bank details. Museum Support will never ask you for them.

9How long we keep information

We keep personal information only as long as necessary for the purposes it was collected for:

• Booking information, for as long as needed to manage your booking and visit, and afterwards only as long as required for record-keeping or legal purposes;
• Chat messages, for as long as needed to answer you and keep a record of support requests.

After that, we delete the information or make it anonymous.

10Your rights

Under the Data Privacy Act of 2012, you have the right to:

• be informed about how your personal information is processed;
• access the personal information we hold about you;
• have inaccurate or incomplete information corrected;
• object to processing, or withdraw your consent;
• have your information deleted or blocked;
• get a copy of your information in a commonly used electronic format;
• be compensated for damages caused by inaccurate, false, unlawfully obtained or unauthorized use of your information;
• file a complaint with the National Privacy Commission.

Making a request, including deletion

Email us at reachus@uxi.rocks from the email address you used in the App. To help us find your information, include your booking reference number (for bookings) or the name you used in Chat. We may need to confirm your identity before acting on your request.

If you withdraw your consent or ask us to delete your booking details before your visit, we may not be able to keep your booking. Uninstalling the App removes it from your device, but it doesn't delete information you already sent us, so please contact us for that.

11Changes to this policy

We will update this policy as the App grows, for example when we add new features such as Parent Mode, Child Lock, games or rewards. If a change affects what information we collect or how we use it, we will update this page and its effective date before the change takes effect and, where the law requires, ask for your consent. Please check this page from time to time.

12Contact us

For questions about this policy or your personal information, contact us: